Want to make a difference, while having flexibility, variety and purpose in your career? Join our agency in supporting the community! Crisis & Counseling Centers is looking for a dynamic individual to fill the position of Crisis Worker & Outreach Specialist, a hybrid position covering two areas of Crisis services.  This position will be in an Outreach role approximately 60% of a full-time position and approximately 40% as a part of our Mobile Triage Team.

Crisis Outreach coordinates and provides quality crisis aftercare support services, up to 30 days after an initial crisis. This includes referrals and risk assessments as well as coordination with providers as needed. The goal of Outreach is to connect clients with any resources that could minimize stressors that led to their initial crisis and bridge the gap until clients are connected with long-term providers.  This position will work directly with our Crisis Department and covers Kennebec and Somerset counties.

The Crisis Worker is a mental health emergency responder, who provides support and intervention to adults and children experiencing a crisis event. Crisis Services are available to anyone, at any time in their homes or in the community. People will use crisis services for a number of reasons such as thoughts of suicide, injuring themselves or others, experiencing feelings of depression, hopelessness, grief, lack of control, or substance use issues and concerns.

Crisis Workers connect clients to resources and conduct risk assessments to determine appropriate level of care needed moving forward. Workers are trained to provide risk-assessment and intervention for clients in locations including, but not limited to, the client’s home, correctional facilities, school and other community services sites, and Emergency Departments.

State of Maine Covid-19 Vaccination Mandate

This position must comply with Governor Mills’ Covid-19 vaccination mandate for all health care employees.  Crisis Workers at the Crisis and Counseling Center must be fully vaccinated against Covid-19, unless the employee receives a medical exemption, prior to employment.

Specific program duties include:

  • Process referrals by establishing client admission into Outreach Services as soon as possible.
  • Coordinate face-to-face or phone support appointments, with a good faith effort to utilize the full 30-day window to provide as much support as needed during this time-frame.
  • Maintain updated knowledge of community resources and referral processes/criteria.
  • Complete all documentation of client contact within 24 hours of service provided.
  • Manage time efficiently with an understanding of client need and eligibility for Outreach services within 30 days following a crisis episode
  • Create and maintain positive relationships with other providers and community partners.
  • Provide crisis intervention/risk assessment as clinically indicated
  • Coordinate with Triage Team Leader as needed for clinical consultation.
  • Assess with Triage phone and assessment needs as advised by a supervisor.
  • Attend 4 hours of clinical supervision monthly.



In order to mitigate risk of Covid-19 coming into our facility and to ensure the safety of our clients and staff, the Covid-19 vaccination is required for this position.


We offer a generous benefit package and competitive salary for full-time employees in a supportive and team oriented work environment.

Benefits include:

  • Health insurance
  • Life insurance
  • Short-term disability
  • Flexible spending account
  • 10 paid holidays
  • 401K plan
  • Additional life and long-term disability
  • Dental insurance available
  • Earned Time starting at 4+ weeks per year!



This is a full time, non-exempt position that will work between the hours of 8:00am and 5:00pm, Tuesday-Saturday or Sunday-Thursday. Flexibility for both evening and weekend work is required.


The ideal candidate would:

  • Have experience working with individuals with mental illness (preferred, but not required).
  • Be able to effectively communicate and build rapport with clients.
  • Maintain clear boundaries with clients.
  • Have experience working within a multi-disciplinary team.
  • Travel is required. Must have a valid driver’s license, vehicle insurance, and clear driving record.


Experience working with populations of consumers of all ages and needs. All Mobile/Triage Crisis Workers will complete the Maine Crisis Network’s Crisis Training Curriculum which will be provided during the first six weeks of hire. Upon successful completion, workers will receive the MHRT/Crisis Service Provider (CSP) certification.

Education Requirements:

  • Minimum of an Associate’s degree in a social service field.
  • Have a MHRT-CSP and experience working in mobile crisis (preferred, but not required).


Crisis and Counseling is an equal opportunity / affirmative action employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, genetic information, protected veteran status, sexual orientation or any other classification protected by federal, state, or local law. EOE