Crisis and Counseling Centers is hiring a full time (30 hours / week) Parent Support Coordinator to work in York, Cumberland, Androscoggin, and Oxford counties.  The main function of the Parent Support Coordinator is to provide information, education, mentoring and emotional support by sharing of personal lived experience to parents/caregivers of children with SED/emotional and behavioral health disabilities via phone, email, text, 1:1 meetings in community, support groups,  workshops & 1:1 in-home support.  The Parent Support Coordinator will facilitate parent/caregiver support groups, present educational workshops and organize/facilitate 2 or more special events annually in assigned counties/region per contractual requirements. They will also provide one on one parent peer support, coaching, mentoring and empowerment to 12 or more RAMP families annually.

OTHER DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Assists in identifying and developing new geographic locations when needed for parent support groups/workshops; makes calls and pounds the pavement to get to know many communities, their resources in their assigned counties.
  • Assists in the development and distribution of public education materials on regional and statewide level.
  • Promotes regional support groups/workshops throughout their assigned region through the use of media, email, or program description presentations to provider agencies, etc. utilizing only supervisory approved information.
  • Willing and able to share lived experience, support and interact with families in a manner with no shame, no blame and no judgment via email, text and phone, 1:1, in the community or at scheduled support group/workshops which includes use of GoToMeeting.
  • Facilitates parent-to-parent contact for the purpose of supporting & encouraging group members to reduce isolation.
  • Acts as a liaison with the State of Maine (DHHS-CBHS) children’s behavioral health staff.
  • Participates in local and state committee/boards and strategic planning.
  • Provides information and coordinates outside presenters and/or delivers presentations to groups.
  • Provides timely follow-up support and contacts parents/caregivers within 24hrs unless on weekend holiday.
  • Completes data entry monthly by providing location/attendance of support groups/workshops and contacts.
  • Completes data entry for all RAMP 1:1 contacts, workshop attendance, special activities per protocol (week/month).
  • RAMP families: completes ACE education, Family Vision; completes FJA and satisfaction survey quarterly.
  • Teaches and role models proactive communication skills, positive parenting skills, family values and child behavior management techniques to parents; educates on importance of basic needs being consistently met, teaches advocacy skills, navigating the child serving systems of care, and will connect families to natural supports.
  • Ability to speak and promote use of the trauma informed care, family and youth voice and family driven care.
  • Helps to identify family strengths, needs and trauma history and builds on their individual strengths.
  • Posts new quarterly workshop/special events in training spreadsheet prior to end of each quarter.
  • Covers the 800# for a month at a time – at assigned time for total of 2-3 months annually.
  • Works as member of a team; attends and participates in monthly staff/group supervision meetings; participates in receiving and providing training, when requested.
  • Assists with special projects and other projects as requested; and other assigned tasks.
  • Obtains within 2 years of employment and maintains National Federation of Families CFPS certification.

Requirements

Built upon the lived experience of parenting a child/youth with emotional, mental, or behavioral disturbance, the foundation of this work is having the ability and willingness to articulate the lessons learned from parenting this child/youth and cross walk them with the following eleven domains of competence:

1. Ethics

2. Confidentiality

3. Effecting change

4. Behavioral health information

5. Education information

6. Communication

7. Parenting for resiliency

8. Advocacy in and across multiple systems

9. Empowerment

10. Wellness and natural supports

11. Local resource information.

Some competencies require an awareness of the information and sufficient broad knowledge of how to review and utilize the information. Other competencies require mastery without additional review.

Other Requirements:

  • Demonstrates basic computer skills with competencies in Microsoft office software (including ability to type 25 wpm; write in professional manner correspondence and email; and ability to send email with attachments) and ability to enter data of their contacts and activities into a database.
  • Maintains an ongoing effort to enhance and improve job related Agency services and systems.
  • Supports a productive, cooperative and efficient working relationship with all families, staff and Board members.
  • Completes tasks/work with quality and in the most efficient and cost effective manner possible.
  • Consistently maintains a positive attitude and image when representing GEAR/Crisis & Counseling.

COMPLIANCE STANDARDS: Adheres to all GEAR and Crisis and Counseling policies and procedures and ensures compliance with State licensing and regulatory requirements to include clinical reviews, record documentation, clinical policy and practice standards, HIPPA security and confidentiality rules. Completes all administrative requirements in a timely and accurate fashion. Participates in in-service training and continuing education programs as appropriate. Maintains an ongoing effort to enhance and improve job related Agency services and systems.

CONFIDENTIALITY: Strictly adheres to all Crisis & Counseling Centers, Inc. policies and procedures regarding the confidentiality of clients and agency information. Advises management team members of any potential or actual breeches of confidentiality and unprofessional/unethical conduct as it relates to agency operations.

SCHEDULE OF EMPLOYMENT: :  This is an hourly non-exempt position. Flexibility for both evening and weekend work is required.

EDUCATION and/or EXPERIENCE: High school diploma or GED.  5+ years of lived experience.  Obtains National Certification as a Family Peer Specialist is required within 2 years of date of employment. 

QUALIFICATIONS: Parent/caregiver of child with emotional or behavioral health needs; 5+ years of lived experience and in navigating the system of care on behalf of that child; experience or capability in facilitating groups, ability to work and accept telephone calls from home, able to work some evenings and occasional weekend, valid driver’s license, reliable transportation. Ability to accurately enter data in a database. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS/PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Normal office environment, not subject to extremes in temperature, noise, odors, etc.
  • Regular use of computer keyboards, telephone and operating office machines, requiring eye-hand coordination and finger dexterity.
  • Occasional lifting and carrying of supplies, files, documents, records, etc.
  • This is largely a sedentary role; however, the employee will be required to lift and/or move items up to 25 (twenty-five) pounds on occasion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LOCATION: Home office and in the community.